1. Introduction
Plentiful Bliss E-commerce (“we”, “our”, “us”) is committed to providing clear and fair
processes for order cancellations. This Cancellation Policy outlines the terms, conditions, and
procedures under which customers may cancel orders for products, services, or policy-based
packages.
This policy is designed in alignment with applicable South African consumer protection laws,
including the Consumer Protection Act, 68 of 2008 (CPA).
By placing an order on our website, you agree to the terms outlined in this Cancellation Policy.

2. Scope of Policy
This policy applies to:
o All orders placed through our website
o Payments made via PayFast, Ozow, and Pay@
o Product purchases and certain service or policy-based offerings
This policy must be read together with our Terms & Conditions, Payment Policy, and Refund &
Return Policy.

3. General Cancellation Principles
Customers may request cancellation of an order under specific conditions, depending on:
o The stage of the order (pending, processed, or dispatched)
o The type of product or service purchased
o The payment method used
o All cancellation requests are subject to review and approval.

4. Cancellation Before Payment
If an order has been placed but payment has not yet been completed:
o The order may be cancelled at any time
o No charges or penalties will apply
o The order will automatically expire if payment is not completed within the allowed
timeframe
This applies particularly to Pay@ transactions where payment is pending.

5. Cancellation After Payment but Before Processing
If payment has been successfully made but the order has not yet been processed:
o Customers may request cancellation
o A full refund may be issued, subject to verification
o Refunds will be processed in accordance with the Payment Policy
We reserve the right to:
o Deduct reasonable administrative fees where applicable and permitted by law

6. Cancellation After Processing
Once an order has been processed:
o Cancellation requests may no longer be accepted
o The order may already be prepared for dispatch or service activation
In such cases:
o Customers must follow the Refund & Return Policy
o Additional costs such as return shipping may apply

7. Cancellation After Dispatch or Delivery
If an order has already been dispatched or delivered:
o Cancellation is no longer possible
o Customers must initiate a return in accordance with the Refund & Return Policy
Refund eligibility will depend on:
o The condition of the product
o Compliance with return requirements

8. Cancellation of Pay@ Orders
For orders placed using Pay@:
o Orders remain pending until payment is completed at a participating retailer
If payment is not made within the specified validity period:
o The order will be automatically cancelled
o No further action is required
Once payment is completed:
o Standard cancellation rules apply

9. Cancellation of Service-Based or Policy Products
For service-based or policy-related products:
9.1 Before Activation
o Cancellation may be permitted before the service or policy is activated
o A refund may be issued, subject to administrative deductions where applicable
9.2 After Activation
o Cancellation may not be possible once the service or policy has been activated
o Partial refunds may be considered at our discretion

10. Cooling-Off Period (CPA Compliance)
Where applicable under the Consumer Protection Act:
o Customers may cancel certain transactions within 5 business days of purchase (cooling-off
period)
o No reason is required for cancellation
Conditions:
o Products must be returned in original condition
o Customers may be responsible for return shipping costs
o Reasonable handling fees may apply where permitted

11. Refunds Following Cancellation
Refunds resulting from approved cancellations will:
o Be processed in accordance with our Payment Policy
o Be issued using the original payment method where possible
Processing timelines:
o Typically 5–10 business days, depending on financial institutions

12. Company-Initiated Cancellations
We reserve the right to cancel orders under the following circumstances:
o Product or service is unavailable
o Payment cannot be verified
o Suspected fraud or unauthorized transaction
o Pricing or system errors
In such cases:
o Customers will be notified promptly
o A full refund will be issued where payment has been made

13. Changes to Orders
Customers may request changes to orders:
o Before processing or dispatch
o Subject to approval
Once processing has begun:
o Changes may not be possible
o A cancellation and re-order may be required

14. Abuse of Cancellation Policy
We reserve the right to:
o Refuse cancellation requests where abuse is suspected
o Limit or suspend accounts with excessive cancellations
o Take appropriate action in cases of fraudulent activity

15. Limitation of Liability
o To the maximum extent permitted by law, Plentiful Bliss E-commerce shall not be liable for:
o Losses arising from delayed cancellation requests
o Inability to cancel orders after processing or dispatch
o Indirect or consequential damages

16. Compliance with Law
o This policy is governed by the laws of the Republic of South Africa.
o Nothing in this policy is intended to limit or override your rights under the Consumer
Protection Act or any other applicable law.

17. Amendments to This Policy
We reserve the right to update or modify this Cancellation Policy at any time.
Changes will:
o Be published on our website
o Take effect immediately upon publication

18. Contact Information
For cancellation requests or queries, please contact:
Plentiful Bliss E-commerce
Email: support@plentifulbliss.co.za

19. Acknowledgment
By placing an order with Plentiful Bliss E-commerce, you confirm that you have read,
understood, and agreed to this Cancellation Policy.